If you wish to return a product, please do so within 60 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card use for payment. Purchases of gift certificates and sale items cannot be returned for a refund.
Naturally, we cannot take returns on overly used products or products not bought online at helcacare.com. To return items to helcacare.com, please follow these simple steps:
Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).
Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:
TROPIC OF CANCER LIMITED
Room 1008, Yu Yuet Lai Building, 43-55 Wyndham Street,
Central, Hong Kong
- Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.